12634), an external dispute resolution scheme to handle complaints from consumers in the financial system. Growthpoint is also a member of the Australian Financial Complaints Authority (AFCA) (membership no. Computershare is the main point of contact for Securityholders to make queries or complaints in respect of their securityholdings.Įmail: Computershare Investor Services Pty Limited, GPO Box 2975, Melbourne VIC 3001 Australia If you wish to raise a query or complaint relating to your investment in Growthpoint Properties Australia, please contact Growthpoint’s registry, Computershare. To find out more about our complaints handling procedures, please refer to our Complaints Handling Policy which is also available in hard copy on request.
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We will try to resolve your complaint as quickly as possible and will ensure that your complaint is investigated objectively and free from bias in accordance with Growthpoint’s complaints handling policy. Level 31/35 Collins Street, Melbourne VIC 3000 complaint will be promptly acknowledged to reassure you that your complaint has been received and will be looked into.
If you would like to make a suggestion or a complaint about a financial product or financial service offered by Growthpoint Properties Australia Limited, a non-investment related complaint or make a privacy complaint, please contact us by phone, by writing to our registered address or by email.
Whether you are making a suggestion or a complaint, your feedback is always appreciated. We are committed to providing each Securityholder with a high-level of service and providing a timely and effective customer service.
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